Location of Logs on the Connect
The following are the needed logs for troubleshooting the Connect printer:
- /etc/BadgePass_ONE/CloudPrinter.Updater/Logs/*
- /etc/BadgePass_ONE/CloudPrinterService/Logs/*
- /var/log/syslog*
-
/var/log/kern*
Accessing logs from the website can be accomplished locally on the network with the printer by navigating to the links below in a web browser:
CloudPrinterService:
{Printers's IP Address}/BPService/log{date, ex: 20221020}.txt
CloudPrinterUpdater:
{Printer's IP Address}/BPUpdater/log{date, ex: 20221020}.txt
Examples for pulling logs for the date 1/5/2023:
http://10.0.0.82/BPUpdater/log20230105.txt
http://10.0.0.82/BPService/log20230105.txt
The /log{date}.txt portion can be left out currently to browse the contents of the entire directory.